How long is my right of withdrawal?
You have a 14-day right of withdrawal when you shop with us. If you want to return, this can be done in the return portal that you find here.
How do I return?
You can return within 14 days in our return portal which you will find here. You can exchange for free within 30 days from the date of receipt Once you have created your return, a return slip and a return label will be automatically sent to your email within a few minutes. Remember to check your spam folder. Both documents are printed and then the return slip is put inside the package together with the bag you want to return and the return label is pasted on the outside. The package can then be delivered in one of GLS 'parcel shops.
Where can I find my return label?
Once you have registered your return in the return portal your return slip and return label will be automatically sent to your email. If you can not find it, it is usually because it is hidden in your spam folder.